Privacy Policy
Privacy Policy

In order to collect the most effective information, ConcernCheck gathers personal information about individuals and sensitive information about organizations. We are committed to excellence and protection of the privacy of both the individual and the organization. The following is a point-by-point response to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability: An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with the following principles.

ConcernCheck assumes entire responsibility for information that is provided to us by our clients and their employees. ConcernCheck has assigned a privacy officer who is responsible for ensuring the organization’s compliance with these principles. ConcernCheck asks all of our clients to sign our “Privacy and Terms of Service Agreement”, which identifies the importance of strict privacy and accountability standards. ConcernCheck continuously updates and trains staff with regards to the importance of protecting personal and organizational information. Each ConcernCheck representative has been thoroughly screened and has signed a confidentiality agreement.

2. Identifying Purposes: The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.

An individual who places a call to ConcernCheck has the option to remain anonymous. During a call, ConcernCheck may request additional information in order to clarify or complete the report; the individual has the option to refuse to disclose the information. ConcernCheck may collect information about its clients during the call if provided by the caller. Any and all information collected by ConcernCheck will be provided to the client it was intended for.

3. Consent: The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except when inappropriate.

All calls to ConcernCheck are made voluntarily. Any information provided to ConcernCheck is also offered voluntarily.

4. Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.

Any information ConcernCheck collects during a call is disclosed voluntarily by the individual calling. Additional information may be requested if ConcernCheck deems it necessary for understanding or reacting to the report; however, the individual has the right to refuse to provide further information.

5. Limiting Use, Disclosure, and Retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by the law. Personal information shall be retained only as long as necessary for fulfillment of those purposes.

ConcernCheck does not use personal identification information for any reason other than reporting it to the client. Any personal information that is provided to ConcernCheck was disclosed voluntarily by the caller who was made to understand that this information will be relayed to their employer. ConcernCheck does not release personal information to individuals other than those who are clearly designated by our client.

ConcernCheck maintains personal information in strict confidence and does not utilize personal information unless it was voluntarily provided by the caller. Information that is non-identifiable to specific individuals or organizations may be used for statistical purposes. ConcernCheck encourages all clients to maintain strict protocol with respect to access to, storage of and destruction of information collected during the tip line process.

6. Accuracy: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Any personal information collected by ConcernCheck was provided by the individual reporting the complaint and can only be as accurate as the account provided. ConcernCheck does not validate the accuracy of the information collected, but it does guarantee accurate transmission of the reported information

7. Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

ConcernCheck has advanced security in place to safeguard personal information about our clients and their employees.

Our secure online delivery system is password protect and ensures that unauthorized individuals are not given access to personal information.

ConcernCheck has a strict policy for release of information to individuals upon inquiry, including identity verification.

All ConcernCheck employees have been thoroughly screened and within our office access to information is restricted to that which is required for designated purposes.

8. Openness: An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.

This policy is available online for employers, employees and employment applicants to view. A printed copy can be requested to be mailed to an individual as requested.

ConcernCheck’s privacy officers are Bronwyn Fraser (English Requests) and Karine Maltais (French Requests). ConcernCheck does not provide information to any subsidiaries.

9. Individual Access: Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

ConcernCheck provides access for individuals to view, challenge and if duly warranted amend information as appropriate. ConcernCheck has a strict protocol in place for the identification of individuals who are requesting access to information we have on file.

10. Challenging Compliance: An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals for the organization's compliance.

ConcernCheck provides access for individuals to view, challenge and if duly warranted amend information as appropriate. ConcernCheck has a strict protocol in place for the identification of individuals who are requesting access to information we have on file. Should a challenge be enacted, any corrections or amendments that are made will be forwarded on to the end-user who originally requested the background check. Should a challenge remain unresolved, the existence of an unresolved challenge will be documented and forwarded on to the end-user.

ConcernCheck’s privacy officer is available to receive verbal or written complaints and ConcernCheck will take all necessary action to resolve justified complaints.